Refund and Return Policy

At Treazurea, your satisfaction is our top priority. We want you to love your Treazurea purchases. If you're not fully satisfied with your order, our refund and return policy ensures a smooth and hassle-free experience.

1. Returns
You may return most items within 30 days of delivery for a full refund or exchange. Items must be in unused, unwashed, and undamaged condition, and returned in their original packaging.
For health and hygiene reasons, earrings and fragrance products are non-returnable and non-refundable.
To initiate a return, please contact us at hello@treazurea.com with your order number and reason for return.
Once your return request is approved, we’ll send you detailed instructions and a return shipping label, if applicable.

2. Refunds
Refunds are processed within 7-10 business days after we receive the returned product.
Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.

3. Damaged or Defective Items
If your item is damaged or defective, contact us within 7 days of receiving the product.
We will gladly offer a replacement, exchange, or full refund depending on your preference. We may request photos of the damaged product to expedite the process.

4. Exchanges
If you wish to exchange an item for a different size, color, or product, please return the original item using our return process, and once it’s processed, you can place a new order for the preferred item.

5. How to Contact Us
If you have any questions or need assistance with returns, refunds, or exchanges, please reach out to our customer service team:

Email: hello@treazurea.com

We are committed to providing you with a seamless shopping experience and will be happy to assist you with any concerns.