You may contact us on our email id: hello@treazurea.com

Working days: Monday to Saturday

Timings: 12pm to 7pm

We offer free shipping on all orders. We aim to provide transparent and affordable shipping options for our customers, ensuring a seamless shopping experience.

We aim to dispatch your order within 24-48 hours of placement, and you'll receive a tracking link via email and SMS upon dispatch.

Once your order is shipped, you'll be notified over a text message, email, and even a WhatsApp message from us, complete with the details of our trusted delivery partner and your unique tracking ID. 

Polishing and plating is a cost-effective solution to give the products real look. However, these are prone to wear and tear with time. To prolong the life of these products, we advise following care instructions:-

• These products are meant for occasional usage, 24x7 usage will only reduce the
  life of the product.
• Do not expose these products to perfumes, deodorant, soap or other items containing chemicals. These can harm the plating of the products.
• Normal water would not harm these products unless the water has very high content of fluoride in it. Do not wear these products while swimming, as chlorine will harm the plating of these products.
• After usage, wipe with clean, dry cloth to remove the dirt or perspiration from products.
• You can store these products wrapped in cotton. Do not use velvet bags and boxes.
• Store these products flat. Do not hang.

We would also be sending a care instructions card with the shipment, which you can keep for ready reference with your jewelry.

You will receive the same product which is being displayed. But in some cases, product color may slightly vary due to photographic lighting sources or your monitor settings.

No, the products sold by Treazurea are skin friendly and hence do not cause allergy.

We initiate the refunds within 48 hours of us receiving the product in our Warehouse.

• For Prepaid orders: Refunds are initiated directly to the original payment source.
• For COD orders: Refunds are initiated via a Razorpay Payout link, which we share with the customers who opted to return. Please enter the correct details in the link and choose the mode of accepting payment.

It takes up to 3 working days to get the return pick-up done from your location, once the return request has been placed.

We're very sorry but we do not accept returns after 3 days.